AI operations · Ottawa · Serving Canada
We engineer AI-driven operations for scaling enterprises.
Protect margin. Accelerate billing. Reduce the coordination overhead between your CRM, ERP, and field tools with governed AI and accountable delivery.
Founder-led delivery for mid-market organizations and enterprise teams.
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Sovereign AI, delivered by qualified professionals
We deliver sovereign AI and operational systems that follow the security and governance principles we scope on every engagement: access, retention, approvals, logging, and handover. You work with qualified professionals who own the implementation end to end, not a ticket queue.
- Sovereign by design: your data, least-privilege access, and human approvals scoped before production
- Traceable runs: what executed, who approved it, and how failures are recorded and recovered
- Every implementation through acceptance checks, runbooks, and documented handover to your team
Revenue grows. Coordination costs should not grow with it.
Disconnected operations delay billing, hide exceptions, and increase the cost of serving each customer. We start with the handoffs that affect the business.
The job is done. The invoice is not.
Completed work waits for someone to reconcile field records with finance. Billing starts late, and cash stays tied up before collections can even begin.
Friday means three exports. Cash is still waiting.
A stack of completed jobs can sit unbilled while the team reconciles spreadsheets. That is delayed billing, before the collections clock even starts.
A new client signs. The checklist comes out.
Duplicated setup and unclear access approvals delay delivery. Every new account adds overhead before the team can create value.
Exceptions have no accountable owner.
A missing PO or incomplete field note sits between delivery and an invoice. Without an escalation path, the delay becomes routine.
Assess the risk. Build the system. Improve the margin.
Operational Discovery Audit
Fixed fee with scope agreed before kickoff. Map vendor risks, data flows, and operational costs. Leave with written findings, a prioritized roadmap, and a business case.
Operational transformation
Enterprise transformations are scoped fixed-fee following the audit. Connect your systems and deploy in phases with agreed controls and acceptance criteria.
Handover & follow-on
Your team runs the workflows with runbooks and source access. Scoped follow-on work is available when tools or priorities change, quoted per engagement, not a standing executive role.
See after deliveryFees exclude taxes and third-party costs unless stated otherwise. Scope and capacity are agreed before kickoff.
Compare engagement optionsSecure by design: our AI governance standard.
We deliver sovereign AI using the secure patterns on our Security page for agentic development: allowlisted tools, approval gates, injection-aware design, and traceable runs, plus scoped providers, retention rules, and least-privilege access before production.
Implementations are traceable and owned by qualified professionals through deployment and handover. Zero-data-retention APIs are an option where the provider qualifies. We verify terms and configuration instead of treating an enterprise subscription as a privacy guarantee.
Work
Operational work. Financial context.
Connecting field operations and finance to address margin leakage
Dispatch, finance, procurement, and customer service each ran on separate tools. Growth meant hiring coordinators, not fixing the handoffs.
Faster enrollment with less coordination cost
Group classes and private tutoring onboarding lived in folders, spreadsheets, and manual scheduling updates.
Recovering delivery capacity from twenty daily review summaries
Creative feedback lived in long project threads. Someone read every thread and retyped the gist into chat.
Who we are. Who we are not.
An operating partner that stays through delivery.
Choose the engagement around the responsibility you need covered. ThinkIQ combines operational leadership, engineering, and ongoing governance in one scoped relationship.
| What to compare | Strategy-led advisory | Task-based automation | ThinkIQEmbedded AI operations |
|---|---|---|---|
| The brief | Define a strategy and recommend a path. | Automate a specific, agreed task. | Own an AI operations roadmap with your leadership team. |
| What you commission | Research, recommendations, and a decision framework. | A connector or workflow with defined inputs and outputs. | Working systems, documented controls, and a continuing delivery backlog. |
| After the recommendation | Specify who will implement and operate it. | Specify who will maintain the workflow and handle exceptions. | Delivery, monitoring, and maintenance responsibilities are agreed in the engagement. |
| Governance | Specify whether control design and verification are included. | Specify permissions, data handling, and failure response. | Vendor review, access, approvals, and operational evidence are part of the scoped plan. |
| Progress measures | Clarity of decisions and a usable roadmap. | Acceptance criteria for the individual workflow. | Cycle time, capacity, realized cost changes, and control performance. |
Scroll the table horizontally to compare all three models.
Discuss your operationsCost of inaction
The Cost of the Status Quo
Manual handoffs consume paid time and leave completed work waiting to be billed. Use your own numbers to estimate how much team capacity admin work consumes each year.
20 hours × 52 working weeks. Pair this with your own cost assumptions in the audit.
Planning estimate from your inputs. Not a client result or a promise that every hour can be eliminated.
Find the recoverable portion
The audit checks which hours, errors, and write-offs can realistically be reduced. Recovered capacity becomes a financial return only when it creates a realized cost reduction or additional contribution, after implementation and running costs.
Keep cash flow separate
Unbilled work is not cash in the bank. Track completion-to-invoice time and days sales outstanding separately. Faster billing may accelerate collections, but cash released is not the same as recurring profit.
Fixed-fee audit with scope agreed before kickoff. Establish the business case before scoping a transformation.
FAQ
Before we start
Where do we start?
Use the free 15-point AI Governance Checklist with your IT and operations leads, or book a scoping call. An audit with a fixed fee agreed before kickoff establishes the risks, operational baseline, and priorities before a build.
How are transformation projects priced?
Enterprise transformations are scoped fixed-fee following the audit. We agree the scope, milestones, and exact price in your proposal.
What happens after handover?
Your team runs the workflows using the runbooks and configs we deliver. If something breaks or the business changes, you can request scoped follow-on work (fixes, integrations, or governance reviews), quoted per engagement with clear deliverables.
Can we approve actions before they happen?
Yes. Approval steps can be scoped for actions such as sending documents, updating important records, or placing orders. We agree which steps need an authorized person before they proceed. That list is set per engagement; it is not a default applied to every existing workflow.
What happens if an automation fails?
The project scope defines how failures are flagged, what gets recorded, who is responsible, and how recovery starts. After a build handover, your team owns day-to-day response unless you choose optional ongoing support. That support is not 24/7 monitoring unless we explicitly agree it.
Where is operational friction costing you margin?
Tell us about your systems, billing delays, and operating priorities. We will follow up to scope the right starting point.